Total Control from Business Interactive

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TotalControlPro™ Operations

TotalControlPro™ Operations covers all business operational fundamentals of your company; putting you and your staff in realtime control of :

Customer Relations,
Suppliers & Purchase Management,
Job & Contract Scheduling & Management
Production Planning & Delivery Scheduling
Non Conformation Logging & Reporting
Productivity & Customer Reporting

TotalControlPro Operations for customer, supplier, contract, production & non conformance management

...without the searching for paper files and or accessing independent paper systems.

All levels of data can be accessed, controlled and analysed online - job management, production scheduling, delivery management, installation dates, client conversations, purchase orders & confirmations, historic works details, non conformance logs etc. Even when you're out of the office you still have a real time real time window into the operations of your business.

Customer Management

Managing customers becomes simple - from basic contact and order information, preferred delivery & trading terms, through to sending electronic Order Acknowledgements and maintaining customer conversation history. TotalControlPro™ Operations is designed to manage the customer relationship from order through to delivery.

Order Management

It is a quick and simple order entry process, allowing the user to select a customer, product group, delivery & production dates. TotalControlPro™ Operations controls production capacity so you can simply schedule your production from the point of order entry.

Production Planning

Manage your manufacturing capacity while giving your production team a global view of levels in real-time. Orders can be moved instantly to meet your customers and your production managers needs, sending the Order to its new date instantly and securely.

Delivery Scheduling & Management

Ensure your delivery routes are efficiently tracked and planned. Despatch can instantly see and print out delivery reports displaying details of current, future or past deliveries. When integrated with the TotalControlPro™ Production module, your staff will be in control of a real time view of goods as they are loaded onto vehicles.

Supplier Management

Conversation & Purchase order tracking module available, allowing users to record customer conversations and see when bought in items are due. Instantly see purchases and costs against each customer order to generate financial reports on job level or customer level profitability.

Our EDI module integrates seamlessly with Glass suppliers - to instantly order, acknowledge and receipt deliveries of glass.

Customer Service, Service Calls & Non Conformance

Track, resolve and report on factory inefficiencies by pinpointing errors instantly with a corrective action plan.

Customer Action Sheets to manage
Replacement Goods Notes
Action Sheet Analysis by Week & Month
Service Calls
Service Diary

Diarise appointments - produce service call worksheets & report for completion on site by Service Technicians.

TotalControlPro™ Operations Modules

	Database & Digital File Store Application installation, online remote access, digital file store and databases. Includes the customer, suppler and production planning modules.
	Customer, Supplier & Order Entry Modules Customer and supplier contact database, order management system, customer order & digital/PDF paperwork archiving and customer dialogue/history
	Production Scheduling Real time production and factory capacity scheduling of Window
	Delivery Schedules Real time job delivery scheduling and management.
	Glass Production Schedules Real time production and factory capacity scheduling of glazing units
	Delivery & COD Notes Auto generate delivery notes and ‘Collect On Delivery’ notes from delivery/collect schedule including net values, customer discount and trading terms. Option to integrate with Dispatch barcode station.
	Customer Action Sheets & Customer Services, Collection Notes / Returns Processing & Reporting / Customer Services Diary Full management of error- return-remake process, including customer dialogue, allocation of Reasons & Corrective Action, auto generation of collection notes, returns paperwork, diary of customer service visits diary management and management reporting
	Rolling Orders Schedule Real time rolling order schedule providing a presentation of factory orders, including net values and status via integration of barcode tracking.
	Purchase Order Modules Raising, authorisation, receipt confirmation and archiving of purchase orders against suppliers. Enables purchase orders to be raises raised and tracked against specific Jobs or Customers.
	Glass Ordering EDI Links Auto Generate, Raise, Authorise and receipt glass orders via an electronic link with your glass supplier.
	Sage Accounts Link Data Integration link between accounting teams and the customer & production management teams for up to date account status & trading terms.
	Operations Reporting Select from a range of required reports for key performance indicators and trend analysis, including : Organisation Productivity, Square/Frame Counts & Turnover Reporting Order Book & Delivery Reports Customer Analysis Reporting Customer Service Reports
	Advanced Customer Services Reporting Module Provides the ability to analyse and report on complaints, remakes and errors in detail – who, why, which customer, supplier, category, etc. Designed to highlight trends and detailed management reporting.

	Fabricator to Client Portal Link Direct online client communication portal for order management, tracking, authorisation and business support tools for the windows industry. New order entry, confirmation and document/processing file archive Schedule of Orders Received & Status acknowledged, confirmed, held Delivery schedule, with COD £ values Customer level & Job Level notes Account Management : COD Due, Status, Balance, Turnover Figures Activity reports : number of squares over a time period Access to fabricator price list Access to Technical Spec Updates Provision of Brochures, Photos, Marketing Materials and News.