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Operations

TotalControlPro™ Operations covers all business fundamentals of your company; putting you and your staff in control of real time information, without the searching for paper files and or accessing independent paper systems.

All levels of data can be accessed and controlled online - job management, production scheduling, delivery management, installations dates, client conversations & confirmations,  historic works details, etc.   Even when you’re out of the office you still have a real time real time window into the operations of your business.

Customers

Managing customers becomes simple - from basic contact and order information, preferred delivery & trading terms, through to sending electronic Order Acknowledgements and maintaining customer conversation history.  TotalControlPro™ Operations is designed to manage the customer relationship from order through to delivery.

Order Management

It is a quick and simple order entry process, allowing the user to select a customer, product group, delivery & production dates. TotalControlPro™ Operations controls production capacity so you can simply schedule your production from the point of order entry.

Production Planning

Manage your manufacturing capacity while giving your production team a global view of levels in real-time. Orders can be moved instantly to meet your customers and your production managers needs, sending the Order to its new date instantly and securely.

Delivery Scheduling

Ensure your delivery routes are efficiently tracked and planned.  Despatch can instantly see and print out delivery reports displaying details of current, future or past deliveries.  When integrated with the TotalControlPro™ Production module, your staff will be in control of a real time view of goods as they are loaded onto vehicles.

Suppliers

Conversation & Purchase order tracking module available, allowing users to record customer conversations and see when bought in items are due.  Instantly see purchases and costs against each customer order to generate financial reports on job level or customer level profitability.

Our EDI module integrates seamlessly with Glass suppliers - for example Solaglas, to instantly order, acknowledge and receipt deliveries of glass.

Customer Service

• Customer Action Sheets to manage
• Replacement Goods Notes
• Action Sheet Analysis by Week & Month
• Service Calls
• Service Diary

Diarise appointments - produce service call worksheets & report for completion on site by Service Technicians. Track and resolve factory inefficiencies by pinpointing errors instantly with a corrective action plan.